Customer loyalty app tailor-made for the pub experience
Major hospitality group Australian Venue Co (AVC) has launched a new, custom-built loyalty and payments app ‘The Pass’ in 190+ venues across Australia. The Pass allows customers to order via mobile and earn & redeem points at the group’s 190+ venues, Australia-wide. The loyalty program offers a generous 10% rebate on spend, which is redeemed as App Credit and can be used for food & beverage purchases.
Chief Experience Officer Marianne Mewett led the app development in partnership with payment and loyalty developers EonX, loyalty consultants, Loyalty & Reward Co and integration partners Mr Yum, H&L, Tyro and Sprout.
The name “The Pass” refers to both the kitchen pass found in every pub, as well as the app’s function as a “pass” to perks and rewards. Customers will earn 10 points for every $1 spent, which can be redeemed for credit.
The Pass will replace AVC’s previous customer app, which was called Australian Venue Co app, with a custom-built solution with an improved user experience (uX).
The Pass will allow customers to:
- Order from their table or over the bar
- Earn points on every dollar spent, the 10% of spend returned to customers as food & beverage credit
- Redeem gift vouchers
- View what’s on at their local pub
- Make bookings
- View opening hours
- View function spaces
Additional new features are in development and slated for launch to the public in late 2022.
Chief Experience Officer Marianne Mewett said that the new app development reflects AVC’s commitment to innovation in the industry.
“AVC thrives on innovation and is always striving to improve the customer experience and deliver that extra bit of value to our customers. The Pass is one of the most generous loyalty programs in Australia with a 10% payback. We’re excited to deliver more fun features and functionality as we go along.
We were an early adopter of Order at Table technology, and are always on the lookout for new opportunities to innovate in our pubs.” Australian Venue Co app users can switch to The Pass by updating their app & creating a new password. New users can download The Pass from the App Store or Google Play.